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If for any reason you are dissatisfied with your purchase, simply return your machine and we will send you a full refund, no questions asked! More Info

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Testimonial

“After months of searching I finally went for it. & I am glad I did. Water tastes great and I really do feel a difference!”
-Aaron
Florida

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Warranty, Shipping &
Return Policy

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requently faq

Lifetime Means For Life!

It’s probably the #1 reason why people looking for a water ionizer end up choosing us.

The reason many people end up becoming Alkawave customers because our water Ionizers come with a Lifetime Warranty on all parts and labor.

**Negligence includes, but is not limited to: leaving too close to flames; dropping unit; leaving outdoors in extreme heat or cold; and other negligence that damages the unit.

90 Day Returns Policy

We invite you to try out ANY Alkawave Water ionizers for 90 days to really see first hand the quality of our machines and the benefits of drinking high quality alkaline water. If at any time within the first 90 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% return fee and processing fee.

Shipping

All machines are shipped out within 1-2 business days, unless noted otherwise. Once sale is made, if machine is shipped out, the customer will not be able to cancel that order without incurring a 15% restocking fee.

If product has not been shipped out yet, we have no problem canceling an order. Typically, if orders are made before 12PM that day, they will be shipped out that day. After 12PM, orders will most likely go out that next business day.

Shipping usually takes 4-5 business days and shipping is FREE for continental US. Outside of the continental US, please contact our customer service to get a shipping rate.

Taxes

We cover all sales tax on every order, so you won’t have to worry about any other charges.

Terms & Conditions

If machine malfunction is caused by misuse or mishandling, it will not be covered.

Example, if machine is dropped or hooked up incorrectly, Alkawave will not be held responsible.

If machine is not properly maintained, warranty can be voided. Filters must be replaced when filter indicator light says so. This will cause the machine to work properly.

To register your lifetime warranty, please send an email with your name, the unit purchased, your address and when you purchased it, to sales@alkawaveionizers.com.

No return can be accepted without our prior authorization. We will not accept unauthorized returns.

All filters, bottles, pumps, whole home systems and accessories are non-refundable.

Customer must pay for return shipping.

After 90 days, a return will not be accepted after 90 days unless defective. & if defective, we will replace the unit or fix unit

*Includes 15% restocking fee (unless product is not opened) & customer must pay for return shipping.

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