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Frequently Asked Questions

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requently faq

Q: What should I expect from drinking Ionized Alkaline Water? 

A: Our customers have noticed a vast majority of benefits ranging from more energy, a more restful sleep, clearer skin as well as an overall sense of feeling better. If you want to read about all the benefits that alkaline water has to offer, just click here.

Q: What Is ORP?

A: ORP means Oxidation Reduction Potential, which is a measure of anti-oxidant power. Negative ORP means that the water can give away free electrons, which then creates an anti-oxidant environment. A positive ORP means the water steals electrons, making it an oxidant which is bad for our health.

Q: Who should drink Ionized Alkaline Water?

A: Everyone should drink alkaline water as the benefits are astounding! Anyone from professional athletes to stay at home moms, alkaline water can help just about anyone feel better.

Q: Can a person drink too much alkaline water?

A: Not at all. We suggest starting off with a glass or two a day to let your body adjust, but after that there are no limits to how much alkaline water you can drink.

Q: How long until I start noticing benefits from drinking alkaline water?

A: Drinking alkaline water has many benefits and many of our customers start noticing those benefits in a matter of weeks. Over time, the benefits should be much more noticeable as your body adjusts to the alkaline water and takes in it’s full effects.

Q: How long does the alkaline water stay ionized?

A: We always recommend drinking the freshly ionized water within 12 hours to get the full benefits.. After 12 hours, the water will begin to go back to its normal state.

Q: How does a water ionizer work?

A: There are many water ionizers out there, but they all use the same process of electrolysis to create the same ionized alkaline water and ionized acidic water.

During electrolysis an electrical current is passed through electrodes in the electrolysis chamber where it comes in contact with the water as it flows through.

These electrodes are often referred to as the plates - because they are actually metal plates. Reputable water ionizer companies use titanium plates with a platinum coating.

During the electrolysis (or ionization) process, some of the plates will receive a positive electrical charge and some will receive a negative charge. The minerals in the water carry the electrical charge to complete the circuit.

Electrolysis chamber works similarly to the “potato clock” that many of us made as children in school.

When water molecules are exposed to a strong enough electrical current the H2O molecular structure is separated, forming the negatively charged hydroxide ions and positively charged hydrogen ions.

The minerals in your tap water will have either a positive or negative electromagnetic charge. When the minerals in your water are exposed to the electrical charge inside the electrolysis chamber, they are drawn to wither the positively or negatively charged plates (electrodes) there. For example, calcium and magnesium are considered to have a positive electromagnetic charge, which during the electrolysis process, causes them to be attracted to the negatively charged electrodes.

The same thing happens with the minerals that are negatively charged. Acidic negatively charged minerals are attracted to the positively charged electrodes or “plates.”

The electrodes attracting the alkaline and acidic minerals each have their own separate outflow ports. The separate outflow ports send water to the dispenser hose or the drain hose. The type of water ionizer you have and the pH level you select on the control panel determines whether alkaline or acidic water comes out of the main dispenser hose.

Q: Alkaline WWhat should I expect from drinking Ionized Alkaline Water? ater and Hydration

A: Our customers have noticed a vast majority of benefits ranging from more energy, a more restful sleep, clearer skin as well as an overall sense of feeling better. If you want to read about all the benefits that alkaline water has to offer, just click here.

Q: How often do I need to replace those filters and how will I know?

A:The first filter in the machine needs to be replaced every 4,000 L and the second filter needs to be replaced every 8,000 L on most of our machines. The filters are easily taken out in a matter of minutes and the machine will indicate how much water you have used and when you need to replace each filter.

Q: Is there much maintenance required?

A: Not at all. Besides changing the filters, the machine cleans itself after each use. Talk about hassle-free!

Q: How does the water flow affect the alkaline water?

A: Some machines allow for a low water flow in order to have contact with the plates. If your water flow is too high, the water won’t have enough contact time with the plates making the machine virtually useless. Our water ionizers are known to work with a high water flow so you won’t have to worry.

Q: Is installing a water ionizer difficult?

A: Not at all. Installation can take around 20 minutes and you most likely won’t need a plumber. Only a few cases where you might need a plumber.

Q: How does the warranty work?

A: You can check out the complete lifetime warranty by clicking here.

Q: What is the return policy?

A: From the day of purchase, you have 90 days to decide if you would like to keep your Alkawave Ionizer or send it back. For more information on our return policy, click here.

Q: How long does it take to ship the product?

A: Typically, if you order your machine before 12PM PST, we will ship out your ionizer that day. If you order after 12PM PST, we will send it out the next day. It typically takes around 3-5 business days to receive your machine.

Q: Why should I choose Alkawave over other companies?

A: Great question! While there are other great companies out there, we pride ourselves in offering the lowest prices on top quality water ionizers. We guarantee that you will not find a machine that comes close to the price and quality of our machines.


If you have more questions, please give us a call at (888)746-6493

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